Refund & Returns

Digital products are made available after payment through online access, a download, or a link. Once a product has been accessed, downloaded, or used, it cannot be returned.

As set out in our Terms & Conditions, sales of digital products are generally final, unless otherwise stated at the point of sale or required by applicable law. Where a product has its own refund terms, those terms are presented at the point of sale and apply alongside this policy.

Each product page lists what is included, such as format, language, file type, intended audience, and access details. Please review these details before you buy.

We will review a refund request in the following cases:

• Payment was completed, but the product could not be accessed or downloaded, and our team could not resolve the issue.
• The product does not work as described, and we cannot provide a working replacement or fix.
• The product delivered is materially different from the information on its product page.
• You were charged more than once for the same order, or charged an amount different from the price shown at checkout.
• A purchase was made without your authorization, subject to verification.

If the issue can be fixed by restoring access, resending the product, or providing a corrected version, we will do that first.

A refund request should:

• Be submitted by the person who made the purchase.
• Be submitted as soon as possible after the issue arises, and within any period stated at the point of sale.
• Include proof of purchase and a clear description of the issue.
• Include any further information our team reasonably requests.

If a refund is approved, your right to use the product ends, and any downloaded copies should be deleted.

Refunds are generally not available in the following cases:

• A change of mind after the product has been accessed, downloaded, or used.
• A difference between your expectations and information clearly stated on the product page.
• Use of the product with software, platforms, or devices other than those it is described as supporting.
• Issues resulting from changes made to the product by the purchaser.
• Dissatisfaction with the results of using the product.
• Price changes, discounts, or promotions offered after the purchase date.
• Purchases connected to a breach of our Terms & Conditions, including sharing, reselling, or redistributing products.

Products purchased together as a bundle are treated as a single purchase. If an issue affects one item in a bundle, we will first try to fix that item, and any refund will be assessed on the bundle as a whole.

Products purchased at a discounted or promotional price are reviewed under the same conditions as other purchases. Any approved refund is based on the amount actually paid.

1. Contact our team through the Contact page or any of the contact channels listed on our website.

2. Provide your name, the email address used at checkout, your order details or payment receipt, and a description of the issue. Screenshots or error messages are useful for technical issues.

3. Our team will review your request and may contact you for further information or to resolve the issue directly.

4. We will confirm the outcome of your request in writing.

• Approved refunds are issued to the original payment method used for the purchase, through our payment partners.
• Refunds are made for the amount paid, in the currency in which the purchase was charged.
• The time it takes for a refund to appear depends on your bank, card issuer, or payment provider.
• Refunds cannot be issued to a different payment method, account, or person.
• Any currency conversion differences or fees applied by your bank or payment provider are outside our control.
• Once a refund has been processed, access to the refunded product ends.

If there is a problem with a purchase, please contact us before raising a dispute or chargeback with your bank or payment provider.

Nothing in this policy limits any rights you may have under the consumer protection laws that apply to you.

We may update this policy from time to time to reflect changes to our products, website, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.